Shipping Policy

Thank you for visiting Permaculture Journeys and shopping with us. Your purchase helps shape a more sustainable future.

Order Processing & Despatch

All orders are processed and item(s) picked, packed and shipped from Mudgee NSW 2850 via Australia Post every Friday.
Whenever possible, we package and ship your item(s) in Compost-a-pak® satchels that are made from waste corn, are completely plastic-free and are compostable.
Alternatively, we use either carton boxes which can be composted or placed in yellow recycling bins, or padded bags which can be sent for free to TerraCycle or dropped-off at one of their participating public drop-off locations for recycling. Click the following link for more info: https://www.terracycle.com.au/en-AU/brigades/mailing-satchel-brigade

Shipping Options & Shipping Rates

  • Domestic Shipments:
    We deliver Australia-wide to any physical address.
    We can also deliver to PO boxes, Parcel Lockers and participating Post Offices when you have a MyPost account. Browse options here: https://auspost.com.au/receiving/alternative-delivery-addresses

    A $9.95 flat shipping rate applies to all orders under $75, with free shipping over $75. It allows us to cover the costs of eco-friendly packaging, parcel shipping with Australia Post, ParcelPoint delivery options, an A-rating secured website and payment platform, and credit card fees. We also cover at our own charge the cost of return shipping and offer all our customers free returns and charge no restocking fee to make your experience hassle-free.

  • International Shipments:
    A $25 flat shipping rate applies to all international orders.

  • Customs, Duties and Taxes:
    Permaculture Journeys is not responsible for any customs and taxes that may apply to any orders. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Tracking & Delivery Estimates

Once Australia Post has shipped your order, you will receive a shipment confirmation email containing your tracking number with Australia Post. The tracking number will be active within 24 hours.
Orders sent to NSW should be delivered within 2 business days in metro areas, or 5 business days in rural areas.
For any other states, it may take up to 5-6 business days in metro areas, and up to 2 weeks in rural areas.
International orders may take up to a month to arrive at destination due to customs regulations.

Back Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Please also refer to our Terms of Use.

Document created: 29.Oct.2018
Document last edited: 30.Jan.2019